Welcome Bridge UK Ltd
Company Number: [To be inserted]
Registered Address: 16 Tewson Road, Woolwich, London, London, SE18 1AY, UK

1. Introduction

1.1 These Terms and Conditions ("Terms") govern the provision of services by Welcome Bridge UK Ltd ("We", "Us", "Our") to you ("You", "Your", "Customer").

1.2 By booking any of Our services, You agree to be bound by these Terms. If You do not agree to these Terms, You must not book or use Our services.

1.3 These Terms are provided in accordance with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable UK consumer protection legislation.

1.4 Nothing in these Terms affects Your statutory rights.

2. Definitions

3. Booking and Payment

3.1 Making a Booking

3.1.1 Bookings must be made at least 72 hours before Your scheduled arrival time, unless We agree otherwise in Writing.

3.1.2 To make a Booking, You must provide:

• Your full name
• WhatsApp number with country code
• Flight number and arrival date
• Arrival airport
• Destination address in the UK (if known)
• Any special requirements

3.1.3 A Booking is only confirmed once We have sent You a Booking Confirmation and payment has been received in full.

3.2 Payment

3.2.1 All Services must be paid for in full before the Service is provided.

3.2.2 Payment is accepted via:

• Stripe (debit or credit card)
• Bank transfer (BACS)

3.2.3 All prices are quoted in Pounds Sterling (£) and include VAT where applicable. We are not currently VAT-registered. If Our turnover exceeds the VAT threshold, We will notify You and adjust pricing accordingly.

3.2.4 We reserve the right to change Our prices at any time. Changes will not affect Bookings already confirmed.

4. Our Services

4.1 Airport Pickup Service

4.1.1 We will meet You at the designated meeting point in the arrivals hall of Your arrival airport.

4.1.2 We will accompany You via public transport (train, Tube, bus) to Your destination in the UK.

4.1.3 We will assist You with luggage. We reserve the right to decline assistance with excessive luggage beyond reasonable limits (maximum 2 suitcases and 1 carry-on per person).

4.1.4 We are not liable for any loss or damage to luggage except where such loss or damage is caused by Our negligence.

4.2 Registration Services

4.2.1 Registration Services are provided free of charge only to Customers who have purchased the Airport Pickup Service.

4.2.2 We will accompany You to appointments for:

• NHS GP registration
• National Insurance number application (Jobcentre Plus)
• Bank account opening (partner banks only)

4.2.3 We do not guarantee that any specific bank will open an account for You. Account approval is at the sole discretion of the bank.

4.2.4 You are responsible for bringing all required documentation (passport, BRP, proof of address, etc.) to appointments.

4.3 Temporary Accommodation

4.3.1 We act as an agent for third-party accommodation providers (hotels, hostels, etc.).

4.3.2 We do not own or operate any accommodation. Your contract for accommodation is directly with the provider.

4.3.3 We will disclose any commission earned from accommodation providers before You book.

4.3.4 Any issues with the accommodation must be raised directly with the provider. We will assist You in resolving issues but are not liable for the quality or condition of the accommodation.

4.4 Long-Term Housing Support

4.4.1 We provide introductions to landlords, letting agents, and existing tenants through Our database.

4.4.2 We do not conduct tenancy agreements. Your tenancy contract is directly with the landlord or agent.

4.4.3 We verify properties to the best of Our ability but do not guarantee the condition or suitability of any property.

4.4.4 You are responsible for conducting your own due diligence before signing any tenancy agreement.

5. Your Obligations

5.1 Information

5.1.1 You must provide accurate and complete information when making a Booking.

5.1.2 You must notify Us immediately of any changes to Your flight details.

5.2 Conduct

5.2.1 You must comply with all lawful instructions given by Our Greeters.

5.2.2 You must comply with the rules and policies of any accommodation provider.

5.2.3 We reserve the right to refuse or terminate Services if You behave in a manner that is:

• Threatening, abusive, or violent
• Unlawful
• Likely to cause harm to Our staff or third parties

In such cases, no refund will be provided.

6. Cancellation, Changes, and Refunds

6.1 Right to Cancel (Cooling-Off Period)

6.1.1 Under the Consumer Contracts Regulations 2013, You have the right to cancel this contract within 14 days without giving any reason.

6.1.2 The cancellation period expires 14 days after the day on which the contract is concluded (the date of Booking Confirmation).

6.1.3 However, the right to cancel does not apply where:

• Services begin within the 14-day cancellation period, and You have expressly requested that services begin, and acknowledged that You will lose the right to cancel.

6.1.4 By booking Our Services, You acknowledge that You are requesting that services begin within the 14-day cancellation period and agree that You will lose the right to cancel once services commence.

6.2 Cancellation by You

6.2.1 Cancellations made more than 48 hours before the scheduled arrival time: Full refund of the amount paid.

6.2.2 Cancellations made 48 hours or less before the scheduled arrival time: No refund.

6.2.3 To cancel, You must notify Us in Writing. The cancellation is effective from the date We receive Your notification.

6.2.4 Refunds will be processed within 14 days of cancellation using the same payment method used for the original transaction.

6.3 Changes by You

6.3.1 Changes to arrival date or flight details can be made free of charge up to 24 hours before the originally scheduled arrival time, subject to availability.

6.3.2 Changes requested less than 24 hours before the originally scheduled arrival time may incur an additional fee of £25.

6.4 Cancellation or Changes by Us

6.4.1 We reserve the right to cancel or reschedule a Booking due to:

• Circumstances beyond Our reasonable control (see Clause 9)
• Safety concerns
• Non-payment

6.4.2 If We cancel a Booking for any reason other than Your breach of these Terms, We will provide a full refund within 14 days.

6.4.3 We will make reasonable efforts to reschedule cancelled Bookings at no additional cost.

7. Flight Delays and Missed Connections

7.1 Flight Delays

7.1.1 We monitor flight arrivals in real time. Our Greeter will wait for You in the event of a delayed flight.

7.1.2 There is no additional charge for flight delays.

7.1.3 If a flight is delayed by more than 4 hours, We reserve the right to reschedule the pickup. We will contact You to arrange a new time.

7.2 Missed Connections

7.2.1 If You miss Your connection and do not arrive on the original flight, You must notify Us immediately.

7.2.2 We will make reasonable efforts to arrange a new pickup for Your new arrival time, subject to availability.

7.2.3 If We are unable to arrange a new pickup, You will receive a full refund.

8. Liability

8.1 Our Liability to You

8.1.1 We will perform the Services with reasonable care and skill as required by the Consumer Rights Act 2015.

8.1.2 We are not liable for:

• Any loss or damage that was not reasonably foreseeable
• Any loss or damage caused by Your failure to provide accurate information
• Any loss or damage caused by third-party providers (accommodation, transport, etc.)
• Any loss or damage caused by events outside Our reasonable control

8.1.3 Our total liability to You in connection with these Terms is limited to the total amount paid by You for the Services.

8.1.4 Nothing in these Terms excludes or limits Our liability for:

• Death or personal injury caused by Our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by UK law

8.2 Third-Party Providers

8.2.1 Where We arrange services provided by third parties (accommodation providers, etc.), We act only as an agent.

8.2.2 We are not liable for the acts or omissions of third-party providers.

8.2.3 Your contract with third-party providers is governed by their own terms and conditions.

9. Events Outside Our Control (Force Majeure)

9.1 We are not liable for any failure or delay in performing Our obligations under these Terms where such failure or delay is caused by an event outside Our reasonable control, including but not limited to:

• Strikes, lockouts, or other industrial action
• Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack
• War (whether declared or not)
• Fire, explosion, storm, flood, earthquake, or other natural disaster
• Public transport disruptions
• Pandemic or epidemic
• Government action or regulation

9.2 If such an event occurs, We will notify You as soon as reasonably practicable and take reasonable steps to minimise the impact.

9.3 If the event continues for more than 7 days, either party may cancel the Booking and receive a full refund.

10. Data Protection

10.1 We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10.2 We collect and process Your personal data (including passport information, flight details, and contact information) for the purpose of providing Our Services.

10.3 We do not share Your personal data with third parties except:

• Where necessary to provide the Services (for example, accommodation providers)
• Where required by law
• With Your explicit consent

10.4 For full details on how We handle Your data, please see Our Privacy Policy, available on Our website.

11. Complaints

11.1 If You are dissatisfied with any aspect of Our Services, You should contact Us immediately in Writing.

11.2 We will acknowledge Your complaint within 2 Working Days and provide a full response within 14 Working Days.

11.3 If You are not satisfied with Our response, You may refer the matter to the Centre for Effective Dispute Resolution (CEDR) or use the European Commission Online Dispute Resolution (ODR) platform.

12. General Terms

12.1 Entire Agreement

12.1.1 These Terms constitute the entire agreement between You and Us in relation to the Services.

12.1.2 Any variations to these Terms must be agreed in Writing and signed by both parties.

12.2 Severability

12.2.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Waiver

12.3.1 No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

12.4 Transfer of Rights

12.4.1 You may not transfer Your rights or obligations under these Terms without Our prior written consent.

12.4.2 We may transfer Our rights and obligations under these Terms to another organisation, provided that the transfer does not materially affect Your rights.

12.5 Third-Party Rights

12.5.1 These Terms are between You and Us. No third party has any rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

13. Governing Law and Jurisdiction

13.1 These Terms are governed by the laws of England and Wales.

13.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If You have any questions about these Terms, please contact Us:

Welcome Bridge UK Ltd
16 Tewson Road, Woolwich, London
London
SE18 1AY
UK
Email: contact@welcomebridge.co.uk
Phone: +44 7570 527559
WhatsApp: 9779840429536 (whatsapp only )

15. Acknowledgement

By booking Our Services, You acknowledge that:

• You have read, understood, and agree to be bound by these Terms and Conditions
• You are at least 18 years of age
• You have the legal capacity to enter into this contract
• You consent to the processing of Your personal data in accordance with Our Privacy Policy

Date: 7 April 2026

Document prepared in accordance with:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• CMA Guidance: "Consumer protection law – Guidance on the Consumer Rights Act 2015"